Terms and Conditions – Postal Sharpening Service1. Definitions
“Company”, “we”, “us”, “our” refers to [Your Business Name].
“Customer”, “you”, “your” refers to the person placing the order.
“Items” refers to any tools or equipment sent for sharpening.
“Order” refers to a purchase made via our website.
2. Service OverviewWe provide a sharpening service for tools sent to us by post. Customers are responsible for packaging and sending items to us. Once sharpened, items are returned via Royal Mail or another selected courier.
3. Order Acceptance
All orders are subject to acceptance.
We reserve the right to refuse service for any item, including but not limited to:
Unsafe, illegal, or prohibited items
Items deemed beyond repair or sharpening
Items incorrectly declared
If refused after receipt, return postage will be charged.
4. Sending Items to Us
Customers must package items securely and appropriately.
You are responsible for:
Choosing a suitable postal service
Ensuring adequate insurance cover
Retaining proof of postage
Transit Risk (Inbound)
All items are sent at your own risk.
We are not liable for loss or damage in transit to us.
We are not responsible for making claims with Royal Mail or any courier on your behalf.
5. Time Limit for Receipt (Non-Refundable Cut-Off)
Items must arrive within 14 days of placing an order.
If items are not received within this period:
The order will be considered abandoned
The payment becomes non-refundable
6. Inspection & AssessmentUpon receipt:
Items will be inspected for suitability.
If an item:
Cannot be sharpened, or
Risks damage during sharpening we will notify you before proceeding.
If you decline service after inspection:
Return postage will be charged.
7. Sharpening Results & Limitations
Sharpening is a material-altering process.
By placing an order, you accept:
Some cosmetic or structural change may occur
Pre-existing damage may affect results
We do not guarantee:
Restoration to “as new” condition
Suitability for specialist or commercial use after sharpening
8. Damage During ServiceWe will take reasonable care, consistent with professional standards. However:
We are not liable for damage resulting from:
Pre-existing defects (cracks, corrosion, fatigue)
Poor-quality or heavily worn items
Inherent risks of sharpening processes
Where we are at fault (e.g. negligence), liability is limited to:
The replacement value of the item, or
The cost of the service, whichever is lower
Nothing in these terms limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
9. Return Delivery
Items are returned via Royal Mail or equivalent courier.
You may select enhanced delivery options where available.
Transit Risk (Outbound)
Once dispatched:
Risk transfers to the customer
We are not liable for delays, loss, or damage during return transit
Customers are responsible for:
Raising any claims with Royal Mail or courier directly
10. Turnaround Times
Estimated turnaround times are provided as guidance only.
We are not liable for delays caused by:
Postal services
High demand periods
Equipment failure or unforeseen circumstances
11. Pricing & Payment
Prices are listed on our website.
Payment is required upfront.
Prices may change without notice but will not affect confirmed orders.
12. Cancellations & RefundsUnder the Consumer Contracts Regulations 2013:
You may cancel your order before dispatching your items for a full refund.
Once:
Items have been posted, or
The service has begun
You lose your right to cancel, as this is a service involving custom work. Refunds will not be provided where:
Items are not sent within the 14-day window
Work has already been completed
Dissatisfaction relates to expected sharpening limitations
13. Unclaimed Items
Items not claimed or where return postage is unpaid after 30 days may be:
Disposed of, or
Sold to recover costs
We will attempt to contact you before this occurs.
14. Customer ResponsibilitiesYou agree:
Items are legally owned by you
Items are safe to handle
You have declared any hazards (e.g. contamination, bio-risk)
15. Limitation of LiabilityTo the fullest extent permitted by law:
We are not liable for:
Indirect or consequential losses
Loss of business, income, or opportunity
Our total liability is limited to:
The value of the service provided
16. Force MajeureWe are not liable for failure or delay due to:
Events beyond our control (e.g. strikes, postal disruption, natural events)
17. Governing LawThese terms are governed by the laws of England and Wales.